Refund & Exchange Policy

At vapesgnoworder.com, we are committed to providing you with quality products and excellent service. Please review our policy below regarding defective items, exchanges, and report deadlines.

1. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, you must notify our customer support team via WhatsApp within the specified timeframes:

• Reported within 2 days of delivery: Free exchange (no additional charge).

• Reported between 3 to 7 days: Eligible for exchange, subject to a $15 – $20 delivery fee to cover round-trip shipping.

2. Final Deadline (After 7 Days)

• Over 7 days: Strictly no exchanges or refunds will be accepted for any reason once 7 days have passed from the delivery date.

3. How to Request an Exchange (WhatsApp Only)

To process your request as quickly as possible, all inquiries are handled strictly via WhatsApp. We strongly discourage email inquiries as they may cause delays.

• Contact Channel: Please message the same WhatsApp representative who originally processed your order for the fastest assistance.

• Direct Link: wa.link/mvapesg

• Required Proof: You must provide clear photos or video evidence of the defective or incorrect item when contacting us.

4. Eligibility Conditions

To be eligible for an exchange, your item must meet the following criteria:

• Unused and in the same condition as received.

• Retained in its original packaging with all tags and accessories included.